FAQs

Check-in/Check-out

What time can I check-in?

Check-in is any time after 4 pm (16h00). Please let us know in advance if you are going to arrive after 8 pm (20h00) so that we can make sure that someone is there to let you in.

What time should I check out?

Check out is any time before 11 am (11h00).

Can I request and early check-in?

The normal check-in time is 4 pm (16h00). To guarantee an earlier check-in, please make a reservation for the previous night. If your house is available prior to the standard check-in time, an early check-in may be possible. Please contact us 2 days before your arrival to know if the house is available for early check-in. You are welcome to leave your luggage free of charge in our luggage store prior to your check-in.

I would like to stay a little longer. Is it possible check out late?

A late check-out until 5 pm (17h00) is possible upon availability. The fee for a late check-out is 100€ at Casa do Troco and Serro da Volta and 60€ at Casa do Pátio and Monte do Cansado. If you would like to check out after 5 pm (17h00) please contact us to book an additional night at your house (upon availability).

Services and amenities

Do you serve breakfast and meals?

We do not offer breakfast or meals at Casas da Serra. Each of our houses has a fully equipped kitchen with everything you need for your perfect self-catering holiday.

If you don’t feel like cooking yourself, why not invite a private chef who takes care of everything and prepares a delicious menu just for you at your holiday house? Our partners Algarve Food Experience offer you a wide selection of traditional as well as carefully modernized menues with the freshest ingredients from the Algarve.

Do you have a baby bed and/or high chair?

Baby beds and high chairs are available free of charge, subject to availability. Once you’ve made a booking, please contact us to add a baby bed and/or high chair to your house.

About your house

Can I drink the water from the tap?

No, we do not recommend that you drink the water from the tap. The village of Daroeira is not linked to the public water supply system. The houses receive their water from local wells. Each of our houses has its own disinfection system to make sure that the tap water is good for bathing and cooking, but we recommend that you drink only bottled water.

Can I bring my pet to Casas da Serra?

No, pets are not allowed at Casas da Serra.

Where can I put my garbage?

There is no garbage collection at Casas da Serra. Please dispose of all garbage in a municipal waste container. The closest waste container is located between the villages of Daroeira and Eirões. If you would like to separate waste, you’ll find containers for glass, paper and plastics near the café of the village Eirões. When checking out, please don’t leave any garbage in the house or on the premise. If you would like our staff to dispose of your garbage, we will charge a fee of 50€ per transport.

How good is the Wi-Fi?

Wireless internet is provided via a mobile router. Internet speed varies and depends on the location of the mobile router. It is best at Serro da Volta. In the other houses we often manage to stream movies and hold videoconferences, but there are days when only e-mail and web browsing works reliably. 15GB of data per week are included in the rent. If you would like to top up your data volume, the current rates of the providers apply.

Do the houses have air conditioning?

No, our houses do not have air conditioning. We try to keep the environmental impact of our houses as low as possible. On very hot days we recommend that you keep the shutters and windows closed during the day. When the cooler breeze sets in in the early evening open doors and windows and you will have a comfortable temperature for the night.

Can we hold our wedding or another event at Casas da Serra?

No, events are not allowed at Casas da Serra.

About the location

How far is it to the beach?

The closest beaches are Praia da Fábrica and Cabanas Beach. They are at a 15 minute drive from Casas da Serra. Other beautiful beaches include Praia do Barril, Terra Estreita and Praia Verde at 20-25 minutes driving distance. If you go to Terra Estreita or Praia do Barril grab the opportunity to have lunch or dinner at one of the many octopus restaurants or at Restaurante Capelo where you will find the freshest and tastiest local fish.

Where is the next grocery store?

There are no grocery stores or other shops in the village of Daroeira. The nearest supermarkets or grocery stores are in Cabanas and Tavira, both about 15 minutes by car from Casas da Serra. The best place to buy fresh fish, seafood, fruit and vegetables is Tavira’s municipal market. It opens Mondays through Saturdays from 7 a.m. to 3 p.m. Here’s a list of daily markets in the municipality of Tavira.

Do I need a car at Casas da Serra?

Yes, we strongly recommend that you come by car. Casas da Serra Tavira are about 15 minutes by car from Tavira, Cabanas and the sandy beaches of the Eastern Algarve. There is no public transport and if you call a taxi or Uber they will usually take 15 to 30 minutes to pick you up.

Cancellation policy

What is your cancellation policy?

Reservations can be cancelled free of charge up to 90 days before the first day of your stay. If cancelled after that, the following refund rules apply:

  • 50% of the advance payment if cancelled more than 60 days prior to the check-in date
  • 25% if cancelled more than 30 days prior to the check-in date
  • 0% if cancelled less than 30 days prior to the check-in date

COVID-19 clause: If legal restrictions due to the Covid-19 outbreak prohibit the short-term rental of our holiday house at the time of your planned stay or if you are not allowed to travel to Casas da Serra Tavira, you may choose between changing the dates of your reservation to an available date at a later point in time and receiving a full refund of all payments made. During your stay at Casas da Serra Tavira you agree to comply with all legal requirements, in particular any Covid-19 related rules.

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